Tag
#Verizon Support
32 posts
- @VerizonSupport Yes. My router itself is losing connection to the internet and showing lower than advertised speeds. No WiFi is involved in my issues.
- @VerizonSupport So what is happening to get my service working correctly?
- @VerizonSupport No. Your technician installed the internal wiring and it has not been touched since. That you would expect me to pay for a plan to warranty against poor workmanship on the part of your employees is ridiculous.
- @VerizonSupport A network extender is not necessary. My connection to the wireless network is strong. The speed tests are running from the router itself. It is your service that is failing.
- @VerizonSupport I have reset both the router and ONT, and my service is deeply unreliable, and never reaches the advertised speeds. This is absolutely unacceptable for anyone, but I work from home and rely on your service for my job.
- @VerizonSupport Wired.
- @VerizonSupport My new router can't get an IP address. Can you help out? I'm a CAT-5 from ONT customer, by the way.
- @VerizonSupport Billing question. Can I DM?
- @VerizonSupport Sounds good. Thank you!
- @VerizonSupport Oh cool. Will the alarm be silenced now then?
- @VerizonSupport I'm not very inclined to buy a battery for a piece of equipment that you own.
- @VerizonSupport Is the battery required? My internet seems fine without it, and I have no phone or television service to worry about.
- @VerizonSupport It will be 4 years as of July.
- @VerizonSupport It beeped a bit, then the indicator lights went out, and then came back on. Still showing replace battery.
- @VerizonSupport My ONT is beeping, and the replace battery light is illuminated. Help!
- @VerizonSupport Can someone flip the switch from Coax to Cat6 on my ONT tonight? Here's my ticket from phone support: PADQ073EK9.
- @VerizonSupport Same result. Tried known to be working coax, tried known to be working output on the splitter. No change.
- @VerizonSupport Swapped the outputs the two boxes are plugged into. Same behavior on the same box. Now swapping coax with the modem.
- @VerizonSupport The main coax from the box the fiber comes into goes to a three way splitter. Router and other TV work fine.
- @VerizonSupport Didn't I pay an installer to do that for me?
- @VerizonSupport Make that sixth. Let's talk about waiving charges this month. At least the DVR fees, as I've repeatedly lost all recordings.
- @VerizonSupport On the forth iteration now. When does my contact become void because you can't provide a service that works?
- @VerizonSupport Alright, this is getting ridiculous. Came home to a black screen today, keeps booting to "initial download" then rebooting.
- @VerizonSupport They didn't know anything about that product. :-(
- @VerizonSupport Any chance I can get the Media Server? I'd rather just do that rather than hope the third box doesn't run fans constantly.
- @VerizonSupport It's not making any unusual noises... just the sound of the fan running constantly.
- @VerizonSupport I would give anything for a quiet living room again.
- @VerizonSupport After a few days, the box seems to be working fine, but like the last one, the fan is running constantly, even in standby.
- @VerizonSupport Playing now… I'll keep you posted.
- @VerizonSupport Really want your Media Server box. Can you just send me one of those?
- @VerizonSupport The new box booted up and played TV for a bit, then shut down suddenly when I attempted to play a show from the DVR.
- @VerizonSupport It was rebooting repeatedly for several minutes, and making lots of fan noise and groaning. Finally came on though.